Vipzino Privacy Policy

This Privacy Policy applies to vipzino.com, operated by Greenwich N.V., a company incorporated in Curaçao under registration number 160325, with its registered address at Zuikertuintjeweg Z/N, Curaçao. It describes the categories of personal data we collect, the purposes for which we process it, the parties with whom we share it, and the rights available to you. Vipzino holds a Curaçao Gaming Authority Online Gaming Licence (OGL/2024/1646/1023), and we process personal data in accordance with our own data-handling commitments and applicable data protection obligations in the jurisdictions where we operate. The United Kingdom is an excluded market under our licence.

What information we collect

We collect personal data across several categories depending on how you interact with the site. Account registration data includes your name, date of birth, residential address, email address, and phone number. KYC verification requires government-issued identity documents, proof of address, and copies of payment methods used. We also collect gameplay data, including deposit and withdrawal records, bet history, session times, and game selections. Device and network data, such as IP address, browser type, operating system, and device identifiers, is recorded automatically when you access the site. Cookies and similar technologies are used for site functionality and analytics.

How we use your information

We use personal data to provide the service: creating and maintaining your account, processing deposits and withdrawals, and enabling gameplay. We process identity and financial data to meet our regulatory obligations under the terms of our Curaçao licence, including KYC verification, age verification, anti-money laundering checks, and transaction monitoring. Device and session data is used for security purposes and fraud prevention. Where you have opted in, we may use your contact details to send marketing communications, which you can withdraw at any time.

Payment processing is handled by Verdewich Partners Limited, incorporated in Cyprus under registration number HE 450647, a subsidiary of Greenwich N.V. We share identity and verification data with third-party KYC and identity verification providers. The Curaçao Gaming Authority and the Curaçao Gaming Control Board may receive data as required under the terms of licence OGL/2024/1646/1023. We also disclose data to law enforcement or other authorities when legally required to do so. Customer data is not sold to third parties.

Data retention

We retain personal data for as long as your account remains active and for a minimum of five years following account closure, in line with anti-money laundering obligations applicable to licensed gambling operators. Certain records, including transaction logs and KYC documents, may be retained for longer periods where required by applicable law or regulatory instruction. When the retention period expires, data is deleted or anonymised.

Your rights

You have the following rights in relation to the personal data we hold about you:

Access: you can request a copy of the personal data we hold.
Rectification: you can ask us to correct inaccurate or incomplete data.
Erasure: you can request deletion of your data, subject to our regulatory retention obligations.
Restriction: you can ask us to limit how we process your data in certain circumstances.
Objection: you can object to processing based on legitimate interests, including direct marketing.
Portability: you can request your data in a structured, machine-readable format where processing is based on consent or contract.

To exercise any of these rights, contact us using the details below.

Contact us

Privacy queries and data subject requests can be sent to [email protected] . No Data Protection Officer has been publicly designated for this operator; all privacy correspondence should be directed to the support address above. We will respond to requests within a reasonable period in accordance with our obligations under applicable data protection law.