Vipzino Responsible Gambling
Gambling at Vipzino is meant to be entertainment. This page sets out the tools built into your account, the external organisations that offer free support, and how to reach us if you need to act quickly. Vipzino operates under a Curaçao Gaming Authority licence (OGL/2024/1646/1023), issued to Greenwich N.V.
Our commitment
Vipzino is licensed by the Curaçao Gaming Authority, the supervisory body for our operations. We operate a minimum age requirement of 18 and verify identity before processing withdrawals. Responsible gambling is a standing obligation under our licence, not an optional feature.
Tools available
Your account includes a Responsible Gaming settings section where you can apply controls directly. The following tools are available:
- Loss limits: set a cap on how much you can lose over a defined period
- Deposit limits: apply daily, weekly, or monthly ceilings on what you can add to your account (note that deposit limits cannot be applied to cryptocurrency deposits)
- Self-exclusion: closes and blocks your account immediately upon request, with the operator making reasonable efforts to prevent new accounts being opened
- Account closure: a full closure request sent to [email protected] is processed by the support team
Self-exclusion takes effect the moment it is confirmed. There is no cooling-off window before it applies. If you set a loss limit or request exclusion, those instructions are acted on without delay. You can also cancel any active bonus at any time without losing your own funds, and you may refuse bonuses altogether.
Signs to watch for
Some patterns can indicate that gambling has moved outside its intended purpose. These are factual markers, not a judgement.
- Chasing losses by placing further bets to recover money already lost
- Spending more time or money gambling than you planned
- Gambling affecting time with family, friends, or work
- Borrowing money or using funds set aside for other purposes to gamble
- Feeling restless or irritable when not gambling
- Hiding gambling activity from people close to you
If any of these apply, the organisations listed below offer free, confidential support.
Where to get help
Several independent organisations provide free support and are available around the clock.
- GamCare: gamcare.org.uk, helpline 0808 8020 133
- BeGambleAware: begambleaware.org, helpline 0808 8020 133
- Gamblers Anonymous: gamblersanonymous.org.uk
- GamStop: gamstop.co.uk (free self-exclusion scheme covering UK-licensed operators)
These services are independent of Vipzino. Contacting them does not require you to have an account with us or to notify us first.
Contact us
To request self-exclusion, set limits, or close your account, contact our support team at [email protected] . Live chat is available 24 hours a day, 7 days a week, via the chat button on every page, and does not require you to be logged in. Self-exclusion closes your account immediately on confirmation.